Customer Success & Support Jobs at Startups
There are 1,672 open customer success and support roles at 919 early-stage startups, 45% of them remote. Where pay is stated it is typically USD 90k to 155k, with a median of USD 120k.
Working in customer success & support at a startup
At an early-stage startup, this work is broad and hands-on. You may own the first support inbox, lead customer onboarding calls, work directly with churning accounts, and relay feedback to product and engineering. Since processes are still being built, you help shape how the company treats customers from day one.
What customer success and support work involves at an early-stage startup
At a pre-seed to Series A startup you are often the whole support function. You answer the inbox, run onboarding calls, and tell engineers which bugs are costing customers. At a large company that work is split across several teams with a script to follow.
Day to day
- Onboard new customers, including setup, training, and creating success plans
- Respond to customer support requests via email, chat, or phone and resolve technical issues
- Monitor customer health metrics and proactively reach out to at-risk accounts
- Conduct product demos, training sessions, or webinars for customers
- Collect customer feedback and share it with product and engineering teams
- Support renewals, expansion opportunities, and upsells
Skills and tools
- Clear written and verbal communication
- Empathy and customer patience
- Familiarity with support tools (e.g., Zendesk, Intercom) or CRMs (e.g., Salesforce, HubSpot)
- Basic technical troubleshooting or product advocacy
- Data analysis to track usage, health scores, and churn risk
- Organizational skills for managing multiple accounts and priorities
How to get into customer success & support at a startup
Background
A degree is not always required; customer-facing experience, a technical background, or equivalent work in a related field is common, and many professionals enter from support, operations, or product.
Who is hiring customer success and support roles
Open roles by startup. Select a startup to see its jobs.
- 1,672open roles
- 919startups hiring
- 45%remote
Pay and the market
Industries
Fintech and payments (214), healthcare (210) and marketing and sales (127) startups have most of the openings.
Pay figures come from the 646 postings on this page that state a salary.
Salary
45% of customer success & support postings are remote. Remote customer success & support jobs →
Where customer success & support roles are open
Open roles by place. Every row is a link.
Industries hiring customer success & support
Open roles by what the startup builds. Every row is a link.
Experience level
Open roles by the experience the posting asks for.
Employment type
Open roles by full-time, contract, internship and the rest.
Customer Success & Support jobs
Questions people ask
How much do customer success and support jobs pay?
Typically USD 90k to 155k a year, with a median of USD 120k, where the posting states a salary.
Which startups are hiring customer success and support roles?
Rocketship (13 roles), Campfire (YC W22) (10) and Heidi (10) have the most; 919 startups are hiring in total.
Can I work remotely?
45% of these roles are remote.
Do I need to be senior?
Most roles are senior (30% of those that state a level), and 25% are junior or intern.
Are new roles coming in?
125 were posted this week.