Customer Success & Support Jobs at Way
Way has 4 open customer success and support roles, alongside 6 other open roles.
About Way
Way provides an experiential ecosystem that helps consumer brands create, manage, and integrate brand experiences into their customer journey using technology, data, and partnerships. The platform is used by brands in luxury hospitality, aviation, fashion, and other sectors to generate ancillary revenue and redefine loyalty.
The open roles
- Enterprise Customer Success Manager: Austin, posted 23 June 2026.
- Customer Success Associate: Austin, Junior, posted 12 June 2026.
- Senior Implementation Manager: Austin, Senior, posted 10 March 2026.
- Mid-Market Customer Success Manager: Austin, posted 21 November 2025.
Also hiring at Way
Way is also hiring in data and AI (3), engineering (2) and operations (1).
Its roles are in Austin, TX, US (8) and San Francisco, CA, US (2).
What customer success and support work involves at an early-stage startup
At a pre-seed to Series A startup you are often the whole support function. You answer the inbox, run onboarding calls, and tell engineers which bugs are costing customers. At a large company that work is split across several teams with a script to follow.
Experience level
Open roles by the experience the posting asks for.
Questions people ask
What else is Way hiring for?
Data and AI, engineering, and operations: 6 more roles.