Customer Success & Support Jobs at Unwrap
Unwrap has 2 open customer success and support roles, 1 of them remote, alongside 5 other open roles.
About Unwrap
Unwrap is an AI-powered customer intelligence platform. It collects customer feedback from sources such as support channels, surveys, and social media, and uses natural language processing to surface trends and actionable insights. The platform is used by companies in sectors including software, hardware, retail, travel, and logistics.
The open roles
- Enterprise Customer Success Manager: remote, USD 110k to 150k, posted 24 August 2026.
- Mid-Market Customer Success Manager: Santa Barbara, USD 105k to 145k, posted 18 February 2026.
Also hiring at Unwrap
Unwrap is also hiring in engineering (2), sales and business development (2) and data and AI (1).
Its roles are in Santa Barbara, CA, US (7).
What customer success and support work involves at an early-stage startup
At a pre-seed to Series A startup you are often the whole support function. You answer the inbox, run onboarding calls, and tell engineers which bugs are costing customers. At a large company that work is split across several teams with a script to follow.
Questions people ask
Can these roles be done remotely?
1 of the 2 open customer success and support roles at Unwrap are remote.
What else is Unwrap hiring for?
Engineering, sales and business development, and data and AI: 5 more roles.