Customer Success & Support Jobs at praxipal

About praxipal

Praxipal offers Luna, an AI receptionist for medical practices. Luna answers phone calls, responds to patient questions, and schedules appointments autonomously around the clock. It integrates with practice software and is GDPR-compliant, with data stored on European servers. The service is aimed at fields such as dentistry, general medicine, orthodontics, specialist practices, therapeutic professions, and veterinary medicine.

The open roles

Technical Implementation Manager (m/f/d): Berlin, EUR 50k to 75k, posted 1 June 2026.
Technical Implementation Manager (m/f/d) Remote: remote, EUR 50k to 75k, posted 16 March 2026.

Also hiring at praxipal

praxipal is also hiring in engineering (5), sales and business development (3), design (1), marketing and growth (1) and operations (1).

Its roles are in Berlin, Germany (13).

What customer success and support work involves at an early-stage startup

At a pre-seed to Series A startup you are often the whole support function. You answer the inbox, run onboarding calls, and tell engineers which bugs are costing customers. At a large company that work is split across several teams with a script to follow.

Questions people ask

Can these roles be done remotely?

1 of the 2 open customer success and support roles at praxipal are remote.

What else is praxipal hiring for?

Engineering, sales and business development, design, marketing and growth, and operations: 11 more roles.