Customer Success & Support Jobs at Orb
Orb has 2 open customer success and support roles, 2 of them remote, alongside 20 other open roles.
About Orb
Orb builds a revenue design platform that helps teams automate billing, evolve pricing, and manage revenue. The company operates hybrid work cultures in the San Francisco Bay Area, New York, and Amsterdam, and is joining forces with Adyen.
The open roles
- Manager, Implementation Architects- New York City: remote, USD 155k to 225k, posted 9 July 2026.
- Implementation Architect- San Francisco HQ: remote, USD 125k to 175k, posted 9 July 2026.
Also hiring at Orb
Orb is also hiring in engineering (10), sales and business development (7), design (1), marketing and growth (1) and product (1).
Its roles are in San Francisco, CA, US (18) and New York City, NY, US (4).
What customer success and support work involves at an early-stage startup
At a pre-seed to Series A startup you are often the whole support function. You answer the inbox, run onboarding calls, and tell engineers which bugs are costing customers. At a large company that work is split across several teams with a script to follow.
Questions people ask
Can these roles be done remotely?
2 of the 2 open customer success and support roles at Orb are remote.
What else is Orb hiring for?
Engineering, sales and business development, design, marketing and growth, and product: 20 more roles.