Customer Success & Support Jobs at Karla
Karla has 2 open customer success and support roles, 1 of them remote, alongside 2 other open roles.
About Karla
Karla is a post-purchase experience platform for e-commerce brands. It turns order tracking and delivery update pages into a revenue channel, helping brands reduce WISMO (Where Is My Order) inquiries and increase repeat purchases through upselling. The platform serves over 200 brands.
The open roles
- Customer Success Manager (m/f/x): remote, posted 1 July 2026.
- Entrepreneur in Residence Intern - Customer Success (m/f/d): Berlin, Intern, posted 7 October 2025.
Also hiring at Karla
Karla is also hiring in engineering (1) and sales and business development (1).
Its roles are in Berlin, Germany (4) and remote (3).
What customer success and support work involves at an early-stage startup
At a pre-seed to Series A startup you are often the whole support function. You answer the inbox, run onboarding calls, and tell engineers which bugs are costing customers. At a large company that work is split across several teams with a script to follow.
Experience level
Open roles by the experience the posting asks for.
Questions people ask
Can these roles be done remotely?
1 of the 2 open customer success and support roles at Karla are remote.
What else is Karla hiring for?
Engineering and sales and business development: 2 more roles.