Customer Success & Support Jobs at Jem HR
Jem HR has one open customer success and support role, in Cape Town, alongside 11 other open roles.
About Jem HR
Jem is a workforce management platform for deskless teams, built on WhatsApp. It allows employers to connect, manage, and reward their workforce, with features for communications, HR operations, surveys, and financial benefits. The platform is used by over 200 employers and 250,000 deskless workers across Africa.
The open role
- Implementation & Adoption Lead: Cape Town, Lead, posted 17 June 2026.
Also hiring at Jem HR
Jem HR is also hiring in sales and business development (5), operations (2), product (2), data and AI (1) and engineering (1).
Its roles are in Cape Town, South Africa (6) and Johannesburg, South Africa (6).
What customer success and support work involves at an early-stage startup
At a pre-seed to Series A startup you are often the whole support function. You answer the inbox, run onboarding calls, and tell engineers which bugs are costing customers. At a large company that work is split across several teams with a script to follow.
Experience level
Open roles by the experience the posting asks for.
Questions people ask
Where is the customer success and support job at Jem HR?
Cape Town.
What else is Jem HR hiring for?
Sales and business development, operations, product, data and AI, and engineering: 11 more roles.