Customer Success & Support Jobs at Formic
Formic has one open customer success and support role, in Chicago, alongside 36 other open roles.
About Formic
Formic Technologies provides robotics as a service to mid-market manufacturers, particularly in consumer packaged goods and metal fabrication. The company supplies industrial automation such as palletizing and case packing, without requiring upfront capital investment from clients.
The open role
- Product Support Engineer: Chicago, posted 11 August 2026.
Also hiring at Formic
Formic is also hiring in sales and business development (10), engineering (9), field and trades (7), finance and legal (4), operations (3) and marketing and growth (2).
Its roles are in Chicago, IL, US (13), Bolingbrook, IL, US (13), San Francisco, CA, US (9) and Oakland, CA, US (9).
What customer success and support work involves at an early-stage startup
At a pre-seed to Series A startup you are often the whole support function. You answer the inbox, run onboarding calls, and tell engineers which bugs are costing customers. At a large company that work is split across several teams with a script to follow.
Questions people ask
Where is the customer success and support job at Formic?
Chicago.
What else is Formic hiring for?
Sales and business development, engineering, field and trades, finance and legal, operations, and marketing and growth: 35 more roles.