Customer Success & Support Jobs at Fenix24
Fenix24 has 2 open customer success and support roles, alongside 2 other open roles.
About Fenix24
Fenix24 is a cyber disaster recovery and restoration company. It delivers cybersecurity services through four units: ransomware recovery and restoration, IT security assessments and strategy, ongoing security management, and data and infrastructure insights. Through its Securitas Summa program, it helps organizations prepare for and recover from cyberattacks, combining managed data and infrastructure protection, real-time threat intelligence, and security hardening.
The open roles
- Principal Customer Success Manager: United States, USD 150k to 170k, Lead, posted 3 September 2026.
- Senior Customer Success Manager: United States, USD 130k to 150k, Senior, posted 4 August 2026.
Also hiring at Fenix24
Fenix24 is also hiring in engineering (1) and sales and business development (1).
Its roles are in United States (3) and United Kingdom (1).
What customer success and support work involves at an early-stage startup
At a pre-seed to Series A startup you are often the whole support function. You answer the inbox, run onboarding calls, and tell engineers which bugs are costing customers. At a large company that work is split across several teams with a script to follow.
Experience level
Open roles by the experience the posting asks for.
Questions people ask
What else is Fenix24 hiring for?
Engineering and sales and business development: 2 more roles.