Customer Success & Support Jobs at Esper
Esper has one open customer success and support role, fully remote, paying USD 120k to 160k a year, alongside 3 other open roles.
About Esper
Esper is a government knowledge management and policy platform. It provides AI-powered tools for drafting, approving, publishing, and activating policies and regulations, and includes features such as policy management, smart search, and audit trails. The platform is used by state agencies in the United States and is designed to make institutional knowledge searchable and defensible. Esper was founded in 2018 with the goal of streamlining the policymaking process at all levels of government.
The open role
- Customer Success Lead: remote, USD 120k to 160k, Lead, posted 1 September 2026.
Also hiring at Esper
Esper is also hiring in sales and business development (2) and engineering (1).
Its roles are in Austin, TX, US (3) and remote (2).
What customer success and support work involves at an early-stage startup
At a pre-seed to Series A startup you are often the whole support function. You answer the inbox, run onboarding calls, and tell engineers which bugs are costing customers. At a large company that work is split across several teams with a script to follow.
Experience level
Open roles by the experience the posting asks for.
Questions people ask
Where is the customer success and support job at Esper?
It is remote.
How much does it pay?
USD 120k to 160k a year, as stated in the posting.
What else is Esper hiring for?
Sales and business development and engineering: 3 more roles.