Customer Success & Support Jobs at Ema
Ema has 4 open customer success and support roles, 1 of them remote, alongside 40 other open roles.
About Ema
Ema is an enterprise platform that provides AI agents, referred to as 'Universal AI Employees,' to automate repetitive tasks across business functions. Its AI Employees cover HR, IT, and finance use cases such as recruiting, onboarding, benefits, and performance management. The platform offers prebuilt integrations with systems like Teams and Slack, and is designed for deployments with or without engineering involvement.
The open roles
- Senior Support Specialist- UK: remote, Senior, posted 21 August 2026.
- Customer Engagement Manager: Bengaluru, posted 8 July 2026.
- Customer Engagement Manager: Bengaluru, posted 8 July 2026.
- Customer Engagement Manager: San Francisco, posted 24 March 2026.
Also hiring at Ema
Ema is also hiring in engineering (22), sales and business development (6), data and AI (4), product (4), operations (2) and design (1).
Its roles are in San Francisco, CA, US (15), Bengaluru, India (13), remote (11) and United Kingdom (9).
What customer success and support work involves at an early-stage startup
At a pre-seed to Series A startup you are often the whole support function. You answer the inbox, run onboarding calls, and tell engineers which bugs are costing customers. At a large company that work is split across several teams with a script to follow.
Experience level
Open roles by the experience the posting asks for.
Questions people ask
Can these roles be done remotely?
1 of the 4 open customer success and support roles at Ema are remote.
What else is Ema hiring for?
Engineering, sales and business development, data and AI, product, operations, and design: 39 more roles.