Customer Success & Support Jobs at Canals
Canals has 3 open customer success and support roles, 3 of them remote, alongside 23 other open roles.
About Canals
Canals provides AI-powered software for the construction and industrial supply chain, serving manufacturers, distributors, and contractors. Its platform automates tasks such as sales order entry, accounts payable, purchasing and receiving, and part number conversions, and can convert customer requests from formats like handwritten notes, PDFs, emails, and spreadsheets into quotes or orders for approval and ERP integration. The company focuses on wholesale distributors of materials such as electrical supplies, plumbing products, roofing materials, and HVAC equipment. It is a profitable, growing company with a team of roughly 100 people across North and South America.
The open roles
- Implementation Engineer - ERP Integrations: remote, posted 26 August 2026.
- Technical Support Agent - Brazil, 12-9pm BRT: remote, posted 8 April 2026.
- Customer Success Manager: remote, posted 31 March 2026.
Also hiring at Canals
Canals is also hiring in engineering (10), sales and business development (4), marketing and growth (3), operations (2), data and AI (1) and design (1).
Its roles are in New York City, NY, US (16), San Francisco, CA, US (12), Denver, CO, US (12) and Austin, TX, US (10).
What customer success and support work involves at an early-stage startup
At a pre-seed to Series A startup you are often the whole support function. You answer the inbox, run onboarding calls, and tell engineers which bugs are costing customers. At a large company that work is split across several teams with a script to follow.
Questions people ask
Can these roles be done remotely?
3 of the 3 open customer success and support roles at Canals are remote.
What else is Canals hiring for?
Engineering, sales and business development, marketing and growth, operations, data and AI, and design: 21 more roles.