Customer Success & Support Jobs at Braintrust
Braintrust has 3 open customer success and support roles, 3 of them remote, alongside 25 other open roles.
About Braintrust
Braintrust is an AI observability platform for AI agents. It provides tracing of agent behavior in production, evaluation of outputs using evals, and detection of regressions before they reach users. The platform automatically surfaces patterns from production traces and helps teams turn them into evals to improve agent quality. It is used by engineering and product teams building AI agents.
The open roles
- Developer Support Engineer (London): remote, posted 9 September 2026.
- Platform Support Engineer (Singapore): remote, posted 9 September 2026.
- Developer Support Engineer (Singapore): remote, SGD 140k to 190k, posted 31 July 2026.
Also hiring at Braintrust
Braintrust is also hiring in sales and business development (11), engineering (10), finance and legal (2), data and AI (1) and people and talent (1).
Its roles are in San Francisco, CA, US (17), New York City, NY, US (12), Seattle, WA, US (11) and Singapore (2).
What customer success and support work involves at an early-stage startup
At a pre-seed to Series A startup you are often the whole support function. You answer the inbox, run onboarding calls, and tell engineers which bugs are costing customers. At a large company that work is split across several teams with a script to follow.
Questions people ask
Can these roles be done remotely?
3 of the 3 open customer success and support roles at Braintrust are remote.
What else is Braintrust hiring for?
Sales and business development, engineering, finance and legal, data and AI, and people and talent: 25 more roles.