Customer Success & Support Jobs at AlertMedia
AlertMedia has one open customer success and support role, in Mexico City, alongside 18 other open roles.
About AlertMedia
AlertMedia provides a unified risk intelligence and response platform for businesses. The platform helps organizations monitor global threats in real time, manage critical events and emergencies, communicate with employees during incidents, and track travel risks. It is designed to keep people and assets safe and is used by thousands of organizations worldwide.
The open role
- Customer Success Specialist, SMB: Mexico City, posted 25 August 2026.
Also hiring at AlertMedia
AlertMedia is also hiring in finance and legal (6), engineering (3), product (3), marketing and growth (2), sales and business development (2) and data and AI (1).
Its roles are in Austin, TX, US (12), remote (8), Mexico City, Mexico (5) and Windsor, UK (1).
What customer success and support work involves at an early-stage startup
At a pre-seed to Series A startup you are often the whole support function. You answer the inbox, run onboarding calls, and tell engineers which bugs are costing customers. At a large company that work is split across several teams with a script to follow.
Questions people ask
Where is the customer success and support job at AlertMedia?
Mexico City.
What else is AlertMedia hiring for?
Finance and legal, engineering, product, marketing and growth, sales and business development, and data and AI: 17 more roles.