Bigblue is hiring a Senior Account Manager 🇫🇷 in Paris, France. Hybrid.
Bigblue is a logistics and fulfillment platform for e-commerce and retail brands. It provides order fulfillment, branded tracking emails, and a returns portal, along with a European warehouse network. The company also offers B2B fulfillment compliant with wholesale and retail requirements.
About The Role 🚀
As a Senior Account Manager, you will be responsible for retaining and growing Bigblue’s key accounts — some of the most promising European D2C brands — and play a central role in their success.
Location: Paris 9th, France (Hybrid)
As an Account Manager, you will:
Build strong, long-term partnerships
Build and maintain strong relationships with strategic merchant accounts
Act as a trusted advisor by connecting operational topics (service, cost, performance) to business impact
Define improvement plans with merchants based on data analysis
Identify new partnership opportunities and define improvement plans with merchants
Deliver customer excellence
Support stakeholders in their day-to-day use of Bigblue’s services
Monitor customer feedback and performance trends, and translate them into actionable improvements
Contribute to product and operational improvements based on merchant insights and market trends
Optimize internal processes and tools to improve the overall customer experience
Grow hand-in-hand
Contribute to our merchants’ strategic development and identify their metrics that drive growth
Identify potential signals of dissatisfaction and implement solutions to answer them
Suggest out-of-the-box initiatives to engage our existing merchants
Implement cross-selling and upselling strategies to address customer needs and unlock value
You would be a great fit if this sounds like you:
You have around 4+ years of experience in a customer-facing role with regular stakeholder interactions in logistics, supply chain, fulfillment environments
You have a native level of French and professional working proficiency in English
You are willing to grow and are eager to build a strong understanding of the logistics market
You are comfortable analyzing data and presenting insights during business reviews
You are comfortable using advanced Excel
You are based in (or willing to relocate to) Paris
And you also:
Have strong communication and relationship-building skills
Are analytical and able to leverage data to drive decisions
Can solve complex problems and prioritize effectively
Demonstrate business acumen and strategic thinking (growing with experience)
Are comfortable working with multiple stakeholders and projects simultaneously
Are proactive, autonomous, and adaptable
Bonus points for 🥇
You have an entrepreneurial spirit
You're passionate about digital and making life simpler with technology
You like solving new problems and are never settling for how something "has always been done"
You speak another language (Spanish, German, Italian)
Why join Bigblue
💼 High impact role: Be at the center of our growth journey and help shape the team that will power Bigblue’s future.
💙 Founders-led company with an innovative, caring culture.
🚀 Fast-growing scale-up: Join a well-funded, early-stage company where your work will have immediate and visible results.
🌍 International environment: Work across Paris, Madrid, London, and our European warehouse network.
🏢 Brand-new offices in the heart of Paris’ 9th arrondissement (biggest tech hub).
🍱 10€ meal voucher per worked day (55% paid by Bigblue) + unlimited free snacks at the office.
🧘♀️ ClassPass membership for fitness & wellness.
🖥️ MacBook or any setup you need — your choice of equipment to do your best work.
🩺 100% health insurance coverage with Benefiz.
Regardless of sex, gender identity, sexual orientation, race, color, religion, origin, disability, age… At Bigblue, we create equal opportunities for all and make our culture as inclusive as possible. Because we believe that challenging assumptions and embracing diversity in experiences and backgrounds is what makes us stronger.
Because what we value first and foremost are curiosity and growth-driven minds. So, regardless of who you are and how many “boxes” you tick on the job description, if you have the energy and passion to help shape Bigblue’s entrepreneurial adventure, APPLY.
