Listo is hiring a Senior Business Analyst – ROI & Customer Impact in Argentina. Remote.
Listo is a communication and task management platform for hospitality and enterprise venues. It serves frontline and deskless workers, connecting staff to guests and internal teams through a single platform designed for venue operations, including coordinating staff, managing tasks, and delivering service. The company reports that its platform reduces monthly labor hours by 15% and increases food and beverage revenue by 15-20% for its partners.
Listo is a real-time operations platform for large venues, stadiums, arenas, and hospitality environments. We help frontline teams and operators coordinate faster, respond to issues in real time, and improve the guest experience during high-volume events.
WHAT YOU'LL DO
ROI models. Build ROI models and business cases for customer rollouts.
Data analysis. Analyze large operational datasets to identify trends, patterns, bottlenecks, and opportunities.
Impact reports. Create customer-facing impact reports that explain the value Listo is delivering.
Before vs. after. Compare pre-rollout and post-rollout performance wherever data is available.
Metrics design. Define the right metrics: customer success, operational efficiency, staff performance, response times, task completion, and adoption.
Cross-functional. Partner with Product and Engineering to improve tracking, dashboards, and reporting.
Internal tools. Build internal tools, templates, and frameworks for repeatable ROI analysis.
Customer calls. Speak directly with US-based customers to collect assumptions, validate data, and present findings.
Sales enablement. Support Sales and Customer Success with quantified value stories and customer-specific business cases.
WHAT WE'RE LOOKING FOR
4+ years as a Business Analyst, Data Analyst, or similar
Strong experience analyzing business or operational data
Advanced Excel / Google Sheets + solid SQL skills
Proven experience building ROI models, business cases or impact reports
Advanced English — written and spoken (client calls with U.S. teams)
Ability to work independently on ambiguous problems
High attention to detail and strong communication skills
NICE TO HAVE
Experience in B2B SaaS or with enterprise customers
BI tools: Tableau, Power BI, Looker, Metabase, or similar
Background in hospitality, stadiums, workforce management, field operations, logistics, or facilities
Experience creating executive-level reports or customer-facing presentations
Prior work with Customer Success or Sales teams
