Business Operations at Factory.app

About the Role

Factory is bringing autonomy to software engineering. We are actively looking for a Business Operations hire to drive the highest-priority initiatives that support Factory’s next phase of growth. This role sits at the intersection of strategy, finance, operations, marketing, growth, BD and go-to-market. You’ll report directly to bizops leadership and lead cross-functional projects that define how Factory scales. From building financial models to designing scalable processes and playbooks, you’ll be central to shaping our trajectory.

What you will do and achieve

• Design and implement scalable processes across GTM, customer success, finance and core operations.

• Create compelling materials for strategic presentations and external partnerships.

• Build and own financial models and business metrics to inform strategic decisions.

• Develop customer success playbooks that drive adoption, activation, and measurable value.

• Lead cross-functional projects across customer success, partnerships, community-building, and more.

• Build dashboards and reporting systems to drive data-informed decisions across the business.

• Partner closely with leadership and technical teams to ensure operational excellence as we scale.

Qualifications

• 3-4 years of experience at a top consulting firm, investment bank, private equity fund, or high-growth startup.

• Exceptional analytical and problem-solving abilities, with strong data analysis and/or financial modeling skills.

• Proven track record of thriving in ambiguous environments and driving results under pressure.

• Outstanding written and verbal communication.

• Ability to break down complex problems and execute structured solutions.

• Experience with or excitement for using the latest AI tooling (including Factory!) to increase efficiency across all functions.

• Experience collaborating closely with technical teams and products.

Nice to have

• Experience in AI/ML or enterprise software companies.

• Background in B2B SaaS operations.

• Technical background or basic coding abilities.

• Proven record of scaling operations at early-stage startups.