Customer Success & Support Jobs at Startups in Cambridge, MA, US
Cambridge has 4 open customer success and support roles at 3 early-stage startups.
The open roles
- Enterprise Engagement Manager: Cambridge, posted 22 July 2026.
- Associate Director / Director, Customer Program Management, Physical Sciences: Cambridge, USD 148k to 224k, Director, posted 18 June 2026.
- Associate Director / Director, Customer Program Management, Life Sciences: Cambridge, USD 148k to 224k, Director, posted 17 March 2026.
- Customer Success Engineer, Bioinformatics: Cambridge, posted 23 September 2024.
The hiring market
Industries
AI and machine learning (2), marketing and sales (1) and biotech and life sciences (1) startups have most of the openings.
Pay figures come from the 2 postings on this page that state a salary.
What customer success and support work involves at an early-stage startup
At a pre-seed to Series A startup you are often the whole support function. You answer the inbox, run onboarding calls, and tell engineers which bugs are costing customers. At a large company that work is split across several teams with a script to follow.
Experience level
Open roles by the experience the posting asks for.
4 jobsSort
Questions people ask
Which startups are hiring customer success and support roles in Cambridge?
Lila Sciences (2 roles), Proton.ai (1) and Watershed Informatics (1) have the most; 3 startups are hiring in total.