Posted on:January 26, 2022
Customer Support Specialist at unitQ
unitQ is hiring a Customer Support Specialist in San Francisco, CA, US. On-site.
About unitQ
unitQ is an AI-powered quality intelligence platform. It unifies customer feedback from public and private channels and uses AI to turn that feedback into real-time insights, helping businesses monitor and improve product quality, connect customer signals to business outcomes, and act before key performance indicators change. The platform is designed for organizations to use across teams as a single source of truth for quality.
Customer Support Specialist job description
About unitQ
At unitQ, we leverage AI and advanced analytics to enable businesses to proactively monitor and improve product quality based on real-time user feedback from both public and private channels.
Backed by leading investors such as Zendesk, Accel,and Google and following our recent Series B-1, unitQ serves world-class clients, including Pinterest, PayPal, and Dropbox. Our mission is to help companies of all sizes deliver exceptional product experiences, optimize operational efficiency, and drive sustainable growth through continuous product quality improvement.
About the Opportunity
We’re looking for a Customer Support Specialist who can problem-solve on their feet, gather technical information from nontechnical people, communicate resolutions to nontechnical people in a timely manner, and have excellent follow-through and follow-up skills to design, build, and monitor robust systems for data ingestion, cleaning, and processing. You should also be goal-oriented, highly organized, and a self-starter who works well independently or in a team environment. You will work closely with Operations Leads, Engagement Managers, and engineers.
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At unitQ, diversity drives innovation. We celebrate and welcome employees of different backgrounds, cultures, perspectives, and experiences. We’re committed to fostering an inclusive environment as our team grows.
If you’re passionate about leveraging AI to drive product quality and customer experience and want to work in a fast-paced, collaborative setting, we’d love to hear from you!
