Customer Success Manager (m/f/d)- UK & Ireland at Pliant.io

ABOUT US

Pliant is a modular B2B payments platform that combines commercial card issuing, payment accounts, FX, and spend management in one system — adapting to existing setups rather than requiring customers to replace them.

Businesses across industries such as travel, e-commerce, and insurance use Pliant to manage complex payment workflows with cards, backed by credit lines Pliant underwrites itself.

Fintechs and software platforms embed Pliant's payment infrastructure into their own products, from API-based Cards-as-a-Service to fully white-label solutions. Banks use Pliant's Card & Spend OS, the customer-facing interface, on their own infrastructure to run card programs.

Founded in 2020 and headquartered in Berlin, Pliant serves 5,000+ businesses and 40+ partners across Europe and the United States. A principal member of Visa and Mastercard, Pliant issues commercial cards in 13 currencies across 32 countries — under its own European e-money license and with licensed partners in the UK and US.

Learn more at www.getpliant.com

ABOUT THE ROLE

We are seeking a motivated and proactive Customer Success Manager (m/f/d) to support all of our customers, especially our medium to large customers on the UK & Ireland market here at Pliant. The ideal candidate will focus on implementation, building strong relationships, identifying upsell opportunities, and collaborating with the Business Development team to drive growth.

This role is open to Berlin HQ (hybrid) or remotely in the UK.

WHAT YOU’LL DO

• Serve as the primary point of contact for small and medium customers, ensuring their successful onboarding and ongoing satisfaction.

• Proactively build and maintain strong relationships with customers to foster long-term loyalty and satisfaction.

• Identify and capitalise on opportunities for upselling additional products or services.

• Collaborate with the Business Development team to identify new business opportunities and support the company’s growth initiatives, as well as travelling occasionally to meet some of our customers face to face.

• Regularly monitor customer metrics and respond to any signs of dissatisfaction or challenges.

• Act as the customer advocate, ensuring their voice and feedback are considered in product development and service improvements.

• Create and maintain accurate customer records and documentation in CRM systems.

• Conduct regular check-ins and review meetings to ensure customer success and continued alignment.

WHAT YOU’LL BRING

• Customer-focused with a passion for helping clients succeed.

• Strong organisational skills and attention to detail.

• Ability to thrive in a collaborative and fast-paced environment.

• Goal-oriented, with a track record of achieving targets.

• Ability to adapt to changing customer needs and industry trends.

• A proactive and problem solving mindset, with the ability to take ownership of tasks and drive results

• Experience within the Fintech, finance or travel industry would be an advantage for this position (or a high interest would be great!)

• Excellent opportunity to build your career in a dynamic environment, with potential for further development and progression.
  

WHAT WE OFFER

• The opportunity to work in a growing team with big responsibilities that thrives on a strong exchange of knowledge and excellence

• Attractive remuneration

• Your choice of preferred OS, Windows or Mac

• Flat hierarchy and transparent communication in a relaxed, professional atmosphere

• Opportunity to develop your talent in a dynamic team with ambitious goals

• Flexibility and possibility to work remotely

• Company card with a monthly allowance for lunches, coffee, etc. with co-workers

Pliant is an equal opportunity employer. We welcome applications from people of all backgrounds, identities and abilities, and are committed to an inclusive hiring process. If you need any accommodations during the interview process, please let us know.

At Pliant we use the Ashby AI Criteria to assist with looking over resumes against our job qualifications for this role. All final decisions are made by our Talent Team and Hiring Team.

A human is behind these processes. Ashby does not automatically reject candidates or make final hiring decisions. Our teams review all results and make the final hiring decision with every candidate that applies.