Customer Success Lead at Listo
Listo is hiring a Customer Success Lead in Remote. Remote.
About Listo
Listo is a communication and task management platform for hospitality and enterprise venues. It serves frontline and deskless workers, connecting staff to guests and internal teams through a single platform designed for venue operations, including coordinating staff, managing tasks, and delivering service. The company reports that its platform reduces monthly labor hours by 15% and increases food and beverage revenue by 15-20% for its partners.
Customer Success Lead job description
At Listo, we partner with some of the biggest names in sports and entertainment. We’re looking for a Customer Success Lead who will ensure our clients get incredible value from day one, building long‑term relationships and driving growth.
What You’ll Do
- Own client onboarding and make it seamless from day one
- Build strong, proactive relationships with operations teams at major venues
- Monitor account health and act before problems arise
- Identify upsell and expansion opportunities and drive them to closure
- Collect client feedback and share insights with the product team
- Create playbooks and documentation that scale success
What We’re Looking For
- 3+ years in customer success, account management, or similar roles at B2B SaaS companies
- Skilled at using AI tools to stay organized, automate follow‑ups, and gain insights from data
- Proactive mindset — you anticipate needs before clients ask
- Strong communicator, comfortable with both stadium ops managers and C‑suite executives
- Excellent English, written and spoken
Nice to Have
- Experience in hospitality, events, or venue management
- Familiarity with CS platforms like Intercom or similar tools
- Track record of driving expansion revenue
If you’re passionate about building lasting client relationships and scaling success, we’d love to hear from you. Apply today and help shape the future of customer success at Listo.
