Posted on:July 7, 2022
Customer support at inyad
inyad is hiring a Customer support in Casablanca, Morocco. On-site.
About inyad
inyad is an all-in-one business management and payments platform. It provides tools for point-of-sale (POS), invoicing, online stores, employee attendance, digital payments, and professional business accounts. The platform helps businesses manage sales, payments, and operations, and includes payment terminals for in-store card payments as well as a solution that lets customers pay from any device.
Customer support job description
Ce que vous ferez
inyad is looking for a Customer Support Specialist to increase our brand and product's visibility, through building relationships and communicating with potential customers using popular social media platforms.You will be responsible for
- Answering customer questions as they come through email, chat, or phone (facebook messager, WhatsApp, etc.)
- Answering comments on social media and responding to inquiries by connecting with internal teams
- Spending time out of the queue to create new ways to excite and engage our customers, for instance: branching documentation, interactive email signatures, or proactive email campaigns.
- Maitaining documentation related to customer support
Your qualifications
- Strong ability to work individually as well as part of a team.
- Good written and oral communication skills (Classical Arabic, French and English)
- Extremely rigorous, punctual and well organized
