Customer Experience Lead at Everest Commerce Group B.V.
Everest Commerce Group B.V. is hiring a Customer Experience Lead in Amsterdam, Netherlands. On-site.
About Everest Commerce Group B.V.
Everest is an e-commerce holding company that acquires and operates e-commerce brands using a shared AI-powered backbone called Peak OS. It buys companies, integrates them onto its platform, and handles operations to help brands scale. It targets e-commerce founders who want to sell their companies. The company is backed by €12 million in funding.
Customer Experience Lead job description
Turn care for customers into better service, stronger products and lasting trust.
Every customer interaction is an opportunity to understand the business better. You will help develop a consistent experience across delivery, service and aftercare, connecting customer feedback with the teams that can act on it.
What you will build
Develop service standards, support workflows and clear escalation paths.
Work with operations and product teams to address recurring customer problems.
Build useful reporting on service quality, response times and customer feedback.
Apply technology thoughtfully to routine support while preserving personal care and human judgment.
The opportunity
Connect customer understanding to the wider business and shape how our companies earn trust through every interaction.
Location
To be agreed
Requirements
Experience leading customer service or improving customer journeys in a commerce business.
The ability to coach colleagues, handle complex cases and communicate with clarity and empathy.
Experience using support systems and customer feedback to identify and implement practical improvements.
Apply now
Applications go straight to Everest Commerce Group B.V.. We never sit between you and the employer.
Apply now ↗
