Delivery Specialist at Bidbus
Bidbus is hiring a Delivery Specialist in Costa Mesa, CA, US. On-site.
About Bidbus
Bidbus operates an online marketplace where individual sellers list their cars and licensed dealerships compete to buy them in a real-time auction. Sellers receive a free market valuation, and the auction typically lasts about two hours. The platform connects sellers with over 1,000 certified dealers and is designed to make selling a car faster and without haggling.
Delivery Specialist job description
What to Expect
As a Bidbus Delivery Specialist, you own the customer's experience from the moment they commit to a sale through final delivery. You keep sellers informed and on track before their vehicle reaches the dealership, then step in to solve problems once it gets there. You're part of the delivery team, and you'll also work with the upstream Listing and Post-Auction teams to optimize and streamline the delivery process for all parties involved. This role needs someone organized, calm under pressure, and good on the phone: setting the right expectations early and resolving issues quickly are what keep cancellations down.
What You'll Do
Conduct pre-delivery calls to confirm documents, photos, and condition report accuracy
Clear required documentation (title, ID, loan payoff info, etc.) ahead of delivery
Manage delivery scheduling to reduce delays and no-shows
Set clear, honest expectations with sellers, including conditions found at inspection that could affect price or terms
Handle on-site adjustments and escalations once a vehicle reaches the dealership
Work to save deals when a dealer raises a rejection, distinguishing valid rejections from resolvable ones
Document adjustments and escalations for tracking and reporting
Flag recurring rejection causes to delivery leadership and the Listing team to fix issues at the source
Compile reports on cancellations, adjustments, and escalation outcomes
Work toward the team's cancellation rate target and minimize lost revenue from failed deliveries
Take on additional responsibilities as assigned, including training or process improvements
What You'll Bring
At least 1 year of customer service experience; automotive or dealership experience a plus
Comfortable with direct conversations and de-escalating tense situations
Highly organized with strong written and verbal communication skills
Proficient with spreadsheets (Excel/Google Sheets) and comfortable learning CRM tools
Able to multitask between scheduling, documentation, and live escalations
Comfortable with Bidbus's auction schedule (Monday/Wednesday/Friday), remote work on Tuesdays and Saturdays, and general schedule flexibility
Valid driver's license preferred
Automotive industry knowledge a plus, not required
