Customer Success & Support Jobs at Watershed Informatics
Watershed Informatics has one open customer success and support role, in Cambridge, alongside 7 other open roles.
About Watershed Informatics
Watershed Informatics provides a software platform for biological data analysis, discovery, and collaboration. The platform is built for all types of biological data, from sequencing to mass spectrometry, and supports applications such as genomics, epigenomics, transcriptomics, proteomics, multi-omics, population genetics, microbiomes, and high-content imaging. It offers template workflows that let researchers generate publication-quality figures without coding experience, while also allowing users with some coding skills to implement new workflows. The company aims to accelerate digital drug discovery.
The open role
- Customer Success Engineer, Bioinformatics: Cambridge, posted 23 September 2024.
Also hiring at Watershed Informatics
Watershed Informatics is also hiring in engineering (6) and marketing and growth (1).
Its roles are in Boston, MA, US (4) and Cambridge, MA, US (4).
What customer success and support work involves at an early-stage startup
At a pre-seed to Series A startup you are often the whole support function. You answer the inbox, run onboarding calls, and tell engineers which bugs are costing customers. At a large company that work is split across several teams with a script to follow.
Questions people ask
Where is the customer success and support job at Watershed Informatics?
Cambridge.
What else is Watershed Informatics hiring for?
Engineering and marketing and growth: 7 more roles.