Customer Success & Support Jobs at Upgrade Education

Upgrade provides personal loans, savings accounts, checking accounts, and credit cards. Its personal loans offer fixed rates, fast funding, and no prepayment penalty. Its checking account offers cash back, no monthly maintenance fees, and early direct deposit. Its savings account earns 3.05% APY. Upgrade also offers a cash-back credit card and buy-now-pay-later options for travel and other purchases.

• Customer Service Advisor, Card Payment - Start Date 10/5/26: Phoenix, posted 3 September 2026.
• Customer Success Manager, Contractor Engagement: Atlanta, posted 6 January 2026.

Upgrade Education is also hiring in sales and business development (7), engineering (5), operations (3), finance and legal (2), data and AI (1) and product (1).

Its roles are in remote (9), Atlanta, GA, US (5), Phoenix, AZ, US (4) and San Francisco, CA, US (2).

At a pre-seed to Series A startup you are often the whole support function. You answer the inbox, run onboarding calls, and tell engineers which bugs are costing customers. At a large company that work is split across several teams with a script to follow.