Customer Success & Support Jobs at TORTUS

TORTUS provides an AI clinical assistant for healthcare, used by the UK's National Health Service (NHS) and leading hospitals. The technology captures speaker-diarised audio from patient consultations, which is encrypted on the device, and uses generative AI to write structured clinical notes, letters, referrals, and suggest clinical codes, then files them into the electronic health record (EHR). It is integrated with the majority of NHS EPR systems and X-On and Avaya telephony services. The company works with clinicians to reduce administrative workload, allowing them to spend more time with patients. TORTUS has been evaluated in clinical settings, including an NHS England Phase IV evaluation and a large ambient-voice evaluation with 9 clinical sites and over 17,000 patients.

TORTUS is also hiring in engineering (1) and finance and legal (1).

Its roles are in London, UK (2).

At a pre-seed to Series A startup you are often the whole support function. You answer the inbox, run onboarding calls, and tell engineers which bugs are costing customers. At a large company that work is split across several teams with a script to follow.