Customer Success & Support Jobs at Tailwind
Tailwind has one open customer success and support role, in San Francisco, alongside 5 other open roles.
About Tailwind
Tailwind Insurance Systems provides a software suite for insurance professionals. Its products automate loss run retrieval, loss summaries, trend analysis, real-time experience modification factors, proposal creation, quote comparison, policy checking, rates, and benchmarks. It serves insurance carriers, wholesalers, and MGAs, and is designed to bring stewardship-level analytics to client relationships.
The open role
- Deployment Strategist: San Francisco, posted 29 August 2025.
Also hiring at Tailwind
Tailwind is also hiring in engineering (2), sales and business development (2) and operations (1).
Its roles are in San Francisco, CA, US (6) and Toronto, Canada (1).
What customer success and support work involves at an early-stage startup
At a pre-seed to Series A startup you are often the whole support function. You answer the inbox, run onboarding calls, and tell engineers which bugs are costing customers. At a large company that work is split across several teams with a script to follow.
Questions people ask
Where is the customer success and support job at Tailwind?
San Francisco.
What else is Tailwind hiring for?
Engineering, sales and business development, and operations: 5 more roles.