Customer Success & Support Jobs at Spins.FM
Spins.FM has 3 open customer success and support roles, 3 of them remote, alongside 8 other open roles.
About Spins.FM
SPINS provides retail consumer insights, analytics, and consulting services for the health and wellness industry. The company's data covers retail products and shopper behavior, and clients use it to power AI models and machine learning algorithms to better understand customer needs. SPINS has operated for over 20 years.
The open roles
- Senior Analyst - Client Insights: remote, USD 79k to 95k, Senior, posted 28 August 2026.
- Customer Success Manager: remote, USD 75k to 80k, posted 25 August 2026.
- Senior Customer Success Manager: remote, USD 110k to 120k, Senior, posted 18 August 2026.
Also hiring at Spins.FM
Spins.FM is also hiring in sales and business development (3), marketing and growth (2), finance and legal (1), people and talent (1) and product (1).
Its roles are in remote (8) and Chicago, IL, US (8).
What customer success and support work involves at an early-stage startup
At a pre-seed to Series A startup you are often the whole support function. You answer the inbox, run onboarding calls, and tell engineers which bugs are costing customers. At a large company that work is split across several teams with a script to follow.
Experience level
Open roles by the experience the posting asks for.
Questions people ask
Can these roles be done remotely?
3 of the 3 open customer success and support roles at Spins.FM are remote.
What else is Spins.FM hiring for?
Sales and business development, marketing and growth, finance and legal, people and talent, and product: 8 more roles.