Customer Success & Support Jobs at SoSafe
SoSafe has 4 open customer success and support roles, 4 of them remote, alongside 21 other open roles.
About SoSafe
SoSafe is a security awareness and human risk management platform. It uses behavioral science to turn real-world cyber threats into engaging, behavior-led training for employees, including phishing simulations, and helps organizations measure and improve their employees' security behavior.
The open roles
- Junior Customer Programs Manager DACH : remote, Junior, posted 2 September 2026.
- Junior Customer Programs Manager DACH (m/w/d) : remote, Junior, posted 2 September 2026.
- Enterprise Customer Success Team Lead DACH: remote, Lead, posted 18 August 2026.
- Head of Consulting: remote, Head, posted 5 March 2026.
Also hiring at SoSafe
SoSafe is also hiring in sales and business development (13), engineering (5), data and AI (1), marketing and growth (1) and product (1).
Its roles are in Berlin, Germany (17), Köln, Germany (17), remote (13) and Munich, Germany (7).
What customer success and support work involves at an early-stage startup
At a pre-seed to Series A startup you are often the whole support function. You answer the inbox, run onboarding calls, and tell engineers which bugs are costing customers. At a large company that work is split across several teams with a script to follow.
Experience level
Open roles by the experience the posting asks for.
Questions people ask
Can these roles be done remotely?
4 of the 4 open customer success and support roles at SoSafe are remote.
What else is SoSafe hiring for?
Sales and business development, engineering, data and AI, marketing and growth, and product: 21 more roles.