Customer Success & Support Jobs at Setpoint.ai

Setpoint provides a technology platform for capital markets, used by originators, asset managers, and lenders to manage asset-backed transactions such as warehouse facilities, forward flows, and securitizations. The platform supports debt facility management, borrowing requests, investor reporting, and collateral management. The company also operates an alternative asset management arm, Setpoint Capital, which focuses on asset-backed private credit backed primarily by US residential real estate. According to the company, over $50 billion in financed assets are powered by its technology annually.

• Implementation Manager: New York City, USD 120k to 150k, posted 31 July 2026.
• Professional Services Manager: New York City, USD 95k to 150k, posted 5 March 2026.

Setpoint.ai is also hiring in finance and legal (6), engineering (3), data and AI (1) and operations (1).

Its roles are in Austin, TX, US (10), New York City, NY, US (8) and Salt Lake City, UT, US (1).

At a pre-seed to Series A startup you are often the whole support function. You answer the inbox, run onboarding calls, and tell engineers which bugs are costing customers. At a large company that work is split across several teams with a script to follow.