Customer Success & Support Jobs at Refeyn Ltd
Refeyn Ltd has 2 open customer success and support roles, alongside 8 other open roles.
About Refeyn Ltd
Refeyn Ltd develops mass photometry technology for the rapid characterization of single particles such as proteins and viral vectors in solution, without labels. Its MyMass mass photometer provides fast assessment of purity and homogeneity, intended for use before techniques like cryo-EM, native MS, SPR, and BLI.
The open roles
- Service and Support Engineer (Paris): France, posted 4 September 2026.
- Customer Service & Logistics Assistant: Waltham, USD 46k, Junior, posted 20 August 2026.
Also hiring at Refeyn Ltd
Refeyn Ltd is also hiring in sales and business development (3), operations (2), engineering (1), field and trades (1) and hardware and science (1).
Its roles are in Oxford, UK (4), Germany (1), San Francisco, CA, US (1) and Boston, MA, US (1).
What customer success and support work involves at an early-stage startup
At a pre-seed to Series A startup you are often the whole support function. You answer the inbox, run onboarding calls, and tell engineers which bugs are costing customers. At a large company that work is split across several teams with a script to follow.
Experience level
Open roles by the experience the posting asks for.
Questions people ask
What else is Refeyn Ltd hiring for?
Sales and business development, operations, engineering, field and trades, and hardware and science: 8 more roles.