Customer Success & Support Jobs at Reedsy
Reedsy has 2 open customer success and support roles, 2 of them remote, alongside 14 other open roles.
About Reedsy
Reedsy is a marketplace where authors can find and work with publishing professionals such as editors, designers, marketers, ghostwriters, and translators. The company also offers other tools for authors, including a writing app, online courses, book review services, and writing prompts.
The open roles
- Customer Happiness Manager - Remote Anywhere: remote, USD 25k to 45k, posted 8 April 2026.
- Customer Happiness Intern - Remote : remote, GBP 14k to 26k, Intern, posted 21 August 2025.
Also hiring at Reedsy
Reedsy is also hiring in marketing and growth (7), engineering (4), data and AI (1), design (1) and people and talent (1).
Its roles are in remote (16), United Kingdom (16), France (14) and Netherlands (14).
What customer success and support work involves at an early-stage startup
At a pre-seed to Series A startup you are often the whole support function. You answer the inbox, run onboarding calls, and tell engineers which bugs are costing customers. At a large company that work is split across several teams with a script to follow.
Experience level
Open roles by the experience the posting asks for.
Questions people ask
Can these roles be done remotely?
2 of the 2 open customer success and support roles at Reedsy are remote.
What else is Reedsy hiring for?
Marketing and growth, engineering, data and AI, design, and people and talent: 14 more roles.