Customer Success & Support Jobs at Propel
Propel has one open customer success and support role, fully remote, alongside 8 other open roles.
About Propel
Propel is a technology company that builds a mobile app to help low-income Americans manage government benefits such as SNAP (food stamps) and EBT. The app lets users check their EBT balance, find savings and grocery deals, get benefits updates, and receive deposit alerts. Propel also works on improving the delivery of government benefits, including Medicare plans, and aims to make managing benefits more seamless. Over 5 million people use the app.
The open role
- Customer Success Manager : remote, posted 24 August 2026.
Also hiring at Propel
Propel is also hiring in engineering (4), marketing and growth (1), operations (1), product (1) and sales and business development (1).
Its roles are in New York City, NY, US (5) and Brooklyn, NY, US (5).
What customer success and support work involves at an early-stage startup
At a pre-seed to Series A startup you are often the whole support function. You answer the inbox, run onboarding calls, and tell engineers which bugs are costing customers. At a large company that work is split across several teams with a script to follow.
Questions people ask
Where is the customer success and support job at Propel?
It is remote.
What else is Propel hiring for?
Engineering, marketing and growth, operations, product, and sales and business development: 8 more roles.