Customer Success & Support Jobs at Prelude
Prelude has 2 open customer success and support roles, 2 of them remote, alongside 13 other open roles.
About Prelude
Prelude is a company that provides a trust and onboarding platform. Its product unifies device, network, and signup signals into a single onboarding decision, helping businesses authenticate users and prevent fraud. The company also offers a service for sending one-time passcodes (OTP) that selects the most effective channel in real time (such as SMS or WhatsApp) to optimize cost and conversion. Prelude was founded in 2022 by former Zenly team members and serves companies in Europe, with plans to expand into the US.
The open roles
- Senior Customer Support Engineer US/CA/LATAM: remote, Senior, posted 18 June 2026.
- Senior Customer Support Engineer: remote, Senior, posted 8 April 2026.
Also hiring at Prelude
Prelude is also hiring in engineering (5), sales and business development (5), marketing and growth (1), people and talent (1) and product (1).
Its roles are in Paris, France (14), United States (1) and remote (1).
What customer success and support work involves at an early-stage startup
At a pre-seed to Series A startup you are often the whole support function. You answer the inbox, run onboarding calls, and tell engineers which bugs are costing customers. At a large company that work is split across several teams with a script to follow.
Experience level
Open roles by the experience the posting asks for.
Questions people ask
Can these roles be done remotely?
2 of the 2 open customer success and support roles at Prelude are remote.
What else is Prelude hiring for?
Engineering, sales and business development, marketing and growth, people and talent, and product: 13 more roles.