Customer Success & Support Jobs at Phylo
No customer success and support roles are open at Phylo at the moment. The nearest open roles are linked below.
About Phylo
Phylo is an applied research lab building AI agents for biomedical research. Its platform, Biomni Lab, is an integrated biology environment where biologists collaborate with AI agents to speed up research. The platform offers pre-built agentic workflows across the biopharma value chain, checks its reasoning against a biology knowledge graph, and is used by pharmaceutical, biotech, and academic labs.
Also hiring at Phylo
Phylo is also hiring in engineering (6), operations (1), people and talent (1) and sales and business development (1).
Its roles are in South San Francisco, CA, US (9), Toronto, Canada (5), remote (2) and San Francisco, CA, US (2).
What customer success and support work involves at an early-stage startup
At a pre-seed to Series A startup you are often the whole support function. You answer the inbox, run onboarding calls, and tell engineers which bugs are costing customers. At a large company that work is split across several teams with a script to follow.