Customer Success & Support Jobs at PactFi
PactFi has 2 open customer success and support roles, 2 of them remote, alongside 6 other open roles.
About PactFi
PactFi provides a secure platform for managing complex private credit transactions, offering end-to-end operational infrastructure that streamlines the deal process. It includes products such as cashless roll workflows, a lead arranger module, and a post-close portal, and is used by private credit managers and fund entities. The platform was developed with private credit industry leaders and, according to its website, has handled over $300 billion in deal volume across more than 250 counterparties and 3,000 fund entities.
The open roles
- Client Support Engineer: remote, USD 130k to 150k, posted 4 August 2026.
- Client Support Engineer: remote, USD 130k to 150k, posted 4 August 2026.
Also hiring at PactFi
PactFi is also hiring in engineering (3), sales and business development (2) and design (1).
Its roles are in remote (4), New York City, NY, US (4), San Francisco, CA, US (2) and Seattle, WA, US (2).
What customer success and support work involves at an early-stage startup
At a pre-seed to Series A startup you are often the whole support function. You answer the inbox, run onboarding calls, and tell engineers which bugs are costing customers. At a large company that work is split across several teams with a script to follow.
Questions people ask
Can these roles be done remotely?
2 of the 2 open customer success and support roles at PactFi are remote.
What else is PactFi hiring for?
Engineering, sales and business development, and design: 6 more roles.