Customer Success & Support Jobs at OpenRouter
OpenRouter has 3 open customer success and support roles, 3 of them remote, alongside 22 other open roles.
About OpenRouter
OpenRouter is a unified interface and routing layer for AI models that provides access to a wide range of large language models from multiple providers through a single API. It is used by developers and enterprises to manage, optimize, and route prompts across providers, with features such as price comparison, high availability, and customizable data policies.
The open roles
- Enterprise Support Engineer (West Coast): remote, USD 115k to 150k, posted 11 September 2026.
- Customer Success Manager: remote, USD 180k to 250k, posted 18 June 2026.
- Scaled Support Specialist: remote, USD 115k to 175k, posted 18 June 2026.
Also hiring at OpenRouter
OpenRouter is also hiring in sales and business development (8), engineering (6), data and AI (2), marketing and growth (2), finance and legal (1) and operations (1).
Its roles are in remote (23) and San Francisco, CA, US (2).
What customer success and support work involves at an early-stage startup
At a pre-seed to Series A startup you are often the whole support function. You answer the inbox, run onboarding calls, and tell engineers which bugs are costing customers. At a large company that work is split across several teams with a script to follow.
Questions people ask
Can these roles be done remotely?
3 of the 3 open customer success and support roles at OpenRouter are remote.
What else is OpenRouter hiring for?
Sales and business development, engineering, data and AI, marketing and growth, finance and legal, and operations: 20 more roles.