Customer Success & Support Jobs at Nooks

Nooks provides subscription access to a nationwide network of classified workspaces for the national security community. Its offerings include private offices, secure conference rooms, event hosting, and mobile SCIFs. The company also delivers industrial security services, including Facility Security Officer (FSO), Personnel Security (PERSEC), and Program Security services, to help organizations obtain and maintain security clearances. Nooks designs, builds, and operates Sensitive Compartmented Information Facilities (SCIFs) and other secured, classified environments for government agencies, contractors, and mission-driven organizations.

• IT Support Specialist: Arlington, USD 85k to 110k, posted 2 September 2026.
• Cybersecurity Support Specialist: Arlington, USD 90k to 115k, posted 1 September 2026.
• IT Support Specialist: El Segundo, USD 100k to 120k, posted 27 August 2026.

Nooks is also hiring in engineering (8) and operations (5).

Its roles are in Arlington, VA, US (8), Colorado Springs, CO, US (7), El Segundo, CA, US (4) and remote (1).

At a pre-seed to Series A startup you are often the whole support function. You answer the inbox, run onboarding calls, and tell engineers which bugs are costing customers. At a large company that work is split across several teams with a script to follow.