Customer Success & Support Jobs at Lumana
Lumana has 2 open customer success and support roles, 2 of them remote, alongside 9 other open roles.
About Lumana
Lumana provides an enterprise video security and surveillance system powered by agentic AI. The system uses AI agents to monitor video feeds, send real-time alerts for specific activity, help respond to incidents, accelerate investigations by finding footage, and generate insights from video data. It is camera agnostic and is built on Lumana's proprietary video intelligence model, VIA-1.
The open roles
- Technical Support Engineer: remote, posted 4 September 2026.
- Founding Senior Customer Success Manager : remote, USD 115k to 130k, Senior, posted 19 August 2026.
Also hiring at Lumana
Lumana is also hiring in marketing and growth (5), engineering (2) and operations (2).
Its roles are in Caesarea, Israel (4), Tel Aviv, Israel (2) and New York City, NY, US (1).
What customer success and support work involves at an early-stage startup
At a pre-seed to Series A startup you are often the whole support function. You answer the inbox, run onboarding calls, and tell engineers which bugs are costing customers. At a large company that work is split across several teams with a script to follow.
Experience level
Open roles by the experience the posting asks for.
Questions people ask
Can these roles be done remotely?
2 of the 2 open customer success and support roles at Lumana are remote.
What else is Lumana hiring for?
Marketing and growth, engineering, and operations: 9 more roles.