Customer Success & Support Jobs at JumpCloud
JumpCloud has 2 open customer success and support roles, 2 of them remote, alongside 18 other open roles.
About JumpCloud
JumpCloud is a unified IT management platform for identity, access, and device management. It enables organizations to manage Windows, Apple, Linux, and Android devices and provides secure access features such as single sign-on (SSO), multi-factor authentication (MFA), Zero Trust, and RADIUS. The platform also supports agentic IAM, allowing organizations to govern and connect AI agents to infrastructure, applications, and enterprise data. It is designed to manage both human users and autonomous AI agents from a single platform.
The open roles
- Customer Support Engineer, Tier 1 (MacOS and MDM) - Mexico: remote, posted 31 August 2026.
- Customer Support Engineer, Tier 2 - India: remote, posted 17 July 2026.
Also hiring at JumpCloud
JumpCloud is also hiring in engineering (7), marketing and growth (3), sales and business development (3), data and AI (2), finance and legal (1) and operations (1).
Its roles are in remote (20), Bengaluru, India (11), Mexico City, Mexico (5) and Hyderabad, India (3).
What customer success and support work involves at an early-stage startup
At a pre-seed to Series A startup you are often the whole support function. You answer the inbox, run onboarding calls, and tell engineers which bugs are costing customers. At a large company that work is split across several teams with a script to follow.
Questions people ask
Can these roles be done remotely?
2 of the 2 open customer success and support roles at JumpCloud are remote.
What else is JumpCloud hiring for?
Engineering, marketing and growth, sales and business development, data and AI, finance and legal, and operations: 17 more roles.