Customer Success & Support Jobs at Hotplate
Hotplate has one open customer success and support role, in San Francisco, paying USD 100k to 120k a year, alongside 2 other open roles.
About Hotplate
Hotplate is an online platform for chefs and food entrepreneurs to start, manage, and grow food businesses without a brick-and-mortar location. It offers tools for online ordering, pickup, and customer management, and operates as a food drop platform where sellers can build customer lists, post drops, and collect pre-orders. The service is aimed at home chefs, commissary kitchens, and mobile pop-ups that sell through pre-orders and social media.
The open role
- Customer Support: San Francisco, USD 100k to 120k, posted 21 August 2026.
Also hiring at Hotplate
Hotplate is also hiring in engineering (2).
Its roles are in San Francisco, CA, US (3).
What customer success and support work involves at an early-stage startup
At a pre-seed to Series A startup you are often the whole support function. You answer the inbox, run onboarding calls, and tell engineers which bugs are costing customers. At a large company that work is split across several teams with a script to follow.
Questions people ask
Where is the customer success and support job at Hotplate?
San Francisco.
How much does it pay?
USD 100k to 120k a year, as stated in the posting.
What else is Hotplate hiring for?
Engineering: 2 more roles.