Customer Success & Support Jobs at Hive
Hive has one open customer success and support role, fully remote, paying CAD 100k to 146k a year, alongside 3 other open roles.
About Hive
Hive.co is a marketing platform for event marketers. We help brands personalize and automate their campaigns, using email and SMS, to empower them to sell out so they can focus on making their events unforgettable. By integrating with ticketing partners like Ticketmaster and e-commerce partners like Shopify, we enable brands to access and act on all their customer data, so they can easily segment their list in thousands of ways, and send more customized, timely email campaigns that land in inboxes. We started our company inside a University of Waterloo computer lab in early 2014, graduated from Y Combinator that summer (S14 batch) and have been growing ever since. Originally based in Kitchener, our team is now 100% remote and located all across Canada! We strive to provide an online work environment that allows team members to have a work life balance while still feeling connected to their team and Hive’s mission. To learn more about our team check out our About Us page on our website: https://www.hive.co/about
The open role
- Manager, Customer Success: remote, CAD 100k to 146k, posted 26 August 2026.
Also hiring at Hive
Hive is also hiring in engineering (2) and product (1).
Its roles are in Canada (4), remote (4) and United States (1).
What customer success and support work involves at an early-stage startup
At a pre-seed to Series A startup you are often the whole support function. You answer the inbox, run onboarding calls, and tell engineers which bugs are costing customers. At a large company that work is split across several teams with a script to follow.
Questions people ask
Where is the customer success and support job at Hive?
It is remote.
How much does it pay?
CAD 100k to 146k a year, as stated in the posting.
What else is Hive hiring for?
Engineering and product: 3 more roles.