Customer Success & Support Jobs at Hapana

Hapana is a software platform for gyms and fitness studios, providing end-to-end management tools for operations, member engagement, and business growth. It is used by fitness businesses, including multisite boutique operators, and claims to be trusted by over 1,000 fitness businesses across more than 17 countries.

• Onboarding Specialist: Sydney, posted 1 September 2026.
• Customer Success Manager: Sydney, posted 3 August 2026.

Its roles are in Sydney, Australia (2).

At a pre-seed to Series A startup you are often the whole support function. You answer the inbox, run onboarding calls, and tell engineers which bugs are costing customers. At a large company that work is split across several teams with a script to follow.