Customer Success & Support Jobs at charles
charles has one open customer success and support role, in Berlin, alongside 1 other open role.
About charles
charles is a conversational AI and CRM platform for brands. It uses AI agents and marketing automations to help brands attract, convert, and retain customers. The platform includes features for acquisition, conversion, retention, and customer service, such as click-to-message ads, subscriber collection, appointment booking, lead qualification, product recommendations, abandoned cart and back-in-stock automations, FAQ automation, campaigns, win-back, referrals, reviews, and transactional updates. It serves industries including eCommerce, retail, and automotive.
The open role
- (Senior) Customer Success Manager (m/f/d) - Parental Leave Cover (Fixed Term): Berlin, Senior, posted 1 July 2026.
Also hiring at charles
charles is also hiring in sales and business development (1).
Its roles are in Berlin, Germany (2).
What customer success and support work involves at an early-stage startup
At a pre-seed to Series A startup you are often the whole support function. You answer the inbox, run onboarding calls, and tell engineers which bugs are costing customers. At a large company that work is split across several teams with a script to follow.
Experience level
Open roles by the experience the posting asks for.
Questions people ask
Where is the customer success and support job at charles?
Berlin.
What else is charles hiring for?
Sales and business development: 1 more role.