Customer Success & Support Jobs at BranchLab
BranchLab has one open customer success and support role, fully remote, paying USD 85k to 150k a year, alongside 7 other open roles.
About BranchLab
BranchLab provides a semantic activation platform for healthcare commercialization. Its AI-native platform, Pathwai, turns complex healthcare data into commercial intelligence to improve audience strategy, commercial performance, and real-world health outcomes. The platform helps healthcare organizations and their agencies make commercialization decisions and connect patients, providers, and caregivers to therapies and resources.
The open role
- Client Success Manager: remote, USD 85k to 150k, posted 5 November 2025.
Also hiring at BranchLab
BranchLab is also hiring in product (2), sales and business development (2), design (1), engineering (1) and marketing and growth (1).
Its roles are in Boulder, CO, US (5) and New York City, NY, US (3).
What customer success and support work involves at an early-stage startup
At a pre-seed to Series A startup you are often the whole support function. You answer the inbox, run onboarding calls, and tell engineers which bugs are costing customers. At a large company that work is split across several teams with a script to follow.
Questions people ask
Where is the customer success and support job at BranchLab?
It is remote.
How much does it pay?
USD 85k to 150k a year, as stated in the posting.
What else is BranchLab hiring for?
Product, sales and business development, design, engineering, and marketing and growth: 7 more roles.