Customer Success & Support Jobs at battleface
battleface has 2 open customer success and support roles.
About battleface
We’re looking for experienced Travel Assistance & Concierge Coordinators to support our growing global operations team. This role combines travel assistance, concierge support, and customer care. Coordinators assist travelers with trip planning, new travel bookings, itinerary modifications, travel disruptions, and personalized concierge requests while delivering a high-touch customer experience.
The open roles
- Customer Service Team Leader: Columbus, posted 12 August 2026.
- Travel Assistance & Concierge Coordinator: Bogotá, posted 18 May 2026.
Also hiring at battleface
Its roles are in Bogotá, Colombia (1) and Columbus, OH, US (1).
What customer success and support work involves at an early-stage startup
At a pre-seed to Series A startup you are often the whole support function. You answer the inbox, run onboarding calls, and tell engineers which bugs are costing customers. At a large company that work is split across several teams with a script to follow.