Customer Success & Support Jobs at Archive

Archive provides software and services that help brands build and operate their own resale programs. The company works with brands such as The North Face, lululemon, Peloton, and New Balance, and its suite of products supports resale models including trade-in, take-back, warranty and repair, and in-store resale logistics.

Archive is also hiring in marketing and growth (1), product (1) and sales and business development (1).

Its roles are in remote (2), New York City, NY, US (2), Denver, CO, US (1) and Austin, TX, US (1).

At a pre-seed to Series A startup you are often the whole support function. You answer the inbox, run onboarding calls, and tell engineers which bugs are costing customers. At a large company that work is split across several teams with a script to follow.