Customer Success & Support Jobs at 8returns GmbH
8returns GmbH has 2 open customer success and support roles, 2 of them remote, alongside 5 other open roles.
About 8returns GmbH
8returns provides a returns automation and revenue protection platform for direct-to-consumer (DTC) ecommerce brands. Its platform includes AI-powered workflows, exchange-first return logic, a self-serve returns portal, and logistics automation to help brands reduce refunds and retain revenue.
The open roles
- Werkstudent Customer Support (m/w/d): remote, posted 23 December 2025.
- Customer Success Manager (m/w/d): remote, posted 25 September 2025.
Also hiring at 8returns GmbH
8returns GmbH is also hiring in engineering (3), marketing and growth (1) and sales and business development (1).
Its roles are in Berlin, Germany (7).
What customer success and support work involves at an early-stage startup
At a pre-seed to Series A startup you are often the whole support function. You answer the inbox, run onboarding calls, and tell engineers which bugs are costing customers. At a large company that work is split across several teams with a script to follow.
Questions people ask
Can these roles be done remotely?
2 of the 2 open customer success and support roles at 8returns GmbH are remote.
What else is 8returns GmbH hiring for?
Engineering, marketing and growth, and sales and business development: 5 more roles.